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ONLINE EXCLUSIVE

Get Better Or Get Out Of The Game
Author: Ron Karr

The cornerstone of customer service is problem-solving. As the American business world learned in the early ’90s, we either get better at it or get thrown out of the game. We can all take a cue from those U.S. companies that responded quickly enough and adopted the custom that made Japanese products as high-quality and competitive as they are today: kaizen, the practice of continuous improvement...Full Article

The Introvert Advantage
Author: Brittany Glenn
Believe it or not, extroverts don’t always make the best salespeople. Here’s why introverts sell well. When you hear the word...Full Article

LinkedIn Or Left Out
Author: Lisa Horn
This article is the second in a three-part series on social networking and how to use the sites to your advantage personally and professionally...Full Article


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