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ONLINE EXCLUSIVE

Get Better Or Get Out Of The Game
Author: Ron Karr

The cornerstone of customer service is problem-solving. As the American business world learned in the early ’90s, we either get better at it or get thrown out of the game. We can all take a cue from those U.S. companies that responded quickly enough and adopted the custom that made Japanese products as high-quality and competitive as they are today: kaizen, the practice of continuous improvement...Full Article


Entrepreneurialism On The Edge
Author: Brittany Glenn
Yearning to strike out on your own? Consider the advice of those who have. If you aren’t already an entrepreneur, you may have thought about striking out on your own...Full Article

140 Characters Or Less
Author: Lisa Horn
Ten tips to help build your business community—one tweet at a time. Twitter has become a worldwide phenomenon—one that has even entered the promotional products industry...Full Article


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    “The constitution only gives people the right to pursue happiness; you have to catch it yourself.”
    —Benjamin Franklin, one of the Founding Fathers of the United States, 1706-1790

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    —Sherri Lennarson, MAS, 2009 PPAI chair of the board

    “Gutenberg needs no elegy. He lives on in generations of souls moved by what he initiated. He is not dead; he has merely moved on. His was an age of movable type; ours is an age of movable text. Let it continue to progress.”
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    —Robert Newton Peck, American author of books for young adults

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    —Franklin P. Jones, president and administrator of American Management Association, 1887-1929